Shipping policy

MH12 Marketplace ("we" and "us") is the operator of (mh12marketplace.com). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

GENERAL

We try to maintain accurate stock counts of all sneakers and apparel on our website. However, in rare cases of a stock discrepancy, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the product you selected, a different size (subject to availability), a different product of same or greater value, or store credit of the billed amount.

SHIPPING, ORDER AND DELIVERY INFORMATION

All orders placed with MH12 Marketplace are shipped from one of our operational warehouses based on product availability and logistics feasibility.

Our registered office and store are located in Pune, India.

đź“Ť Store Address:
Siddhesh Optimus, B2-A, Konark Nagar, Viman Nagar, Pune – 411014

As soon as you place your order with MH12 Marketplace, you will receive an order confirmation email on your registered email address.

Order Delivery Timelines

  • Standard Delivery : 8–10 business days

  • Instant Shipping (available on select products): Dispatched within 24–48 business hours. Instant shipping availability will be shown at checkout.

  • Pre-order Products: Some items are available on a pre-order basis. Their estimated delivery timelines are clearly mentioned on the respective product and checkout pages. Please review these details before placing your order.

As soon as your order has been dispatched, you will receive an email with a tracking number which you can use to track your order on the website of the relevant courier company.

Delivery Guidelines

  • The customer must provide full and valid address and contact details. MH12 Marketplace can’t and won’t be held responsible for the loss of shipment due to incorrect address details.

  • Deliveries by our courier partners will take place from Monday to Saturday, depending on their service schedule.

  • Our warehouse operates between 11:00 AM to 8:00 PM, Monday to Saturday, excluding Sundays and national holidays.

  • All deliveries will be attempted 2 times. In case of the customer’s inability to receive the package the first time, the order will be returned to MH12 Marketplace if it isn’t received by the 2nd attempt, and additional fees would be charged for further shipping attempts. Please email us at help@mh12marketplace.com in such cases.

  • Any delay and/or extension in delivery time caused by the courier company carrying your package is their responsibility. MH12 Marketplace will attempt to fast-track the delivery in case of delays, however, won’t and can’t be held liable for such after we’ve dispatched the item from our end.

Damaged-in-Transit Orders

In instances of receiving a damaged-in-transit package, please write to us at help@mh12marketplace.com.
Our support team will work with you to provide a suitable solution to the issue.