Privacy policy

Last updated: August 31, 2025

Privacy and Security of Your Personal Information
Privacy and security of your personal information is our priority. MH12 Marketplace assures you that the user or customer information and details collected through accessing, using, browsing the website, is safe, secured and fully compliant with prevailing laws of India. All payment transactions are made only through encrypted SSL technology.

Note: Our privacy policy is subject to change without prior notice. Please review this policy periodically in order to stay updated. Further, this privacy statement does not extend to the services provided by our business partners, affiliates or the designers we have collaborated with. Please review the privacy statements of the other parties with whom you may interact.

📞 Contact Number: 8010845077

WHAT USER OR CUSTOMER INFORMATION DOES mh12marketplace.com COLLECT?

When you visit our site i.e. mh12marketplace.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Information we collect includes:

Your contact details such as customer name, email address, account password, phone number, and shipping address.
Your transaction or banking details such as credit/debit card number, cardholder name, expiration date and CVV and/or other information as required for internet banking or other payment instruments is not held by mh12marketplace.com – however, it is collected by our Payment Gateway partners. Our payment gateway partner is "PCI DSS Level 1 Compliant" which ensures the highest standards of protection and security for your information.
Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.

WHAT DOES mh12marketplace.com DO WITH THE COLLECTED INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

You can read more about how Shopify (our e-commerce platform) uses your Personal Information here:
👉 https://www.shopify.com/legal/privacy

WHAT IS THE EXTENT AND PURPOSE OF INFORMATION COLLECTED BY mh12marketplace.com?

To register and manage your account on our Website, we collect your name, email, password, and other additional details you may wish to add (phone number, addresses, gender).
To fulfill orders you make through our website, we collect your name, address, phone number, and order details.
To collect payment we collect your payment information, which comprises the credit/debit card’s number, holder’s name and CVV. We do not store them and only transfer them to authorized payment providers.
To provide customer service and solve issues, we collect your contact history with us.
To monitor and optimize customer service quality, we retain basic details and your service history.
To administer, maintain and optimize our Website and services, we collect device information and browsing behavior.
To market and advertise, we may use your details for promotional communication if you’ve opted in or purchased from us.

THIRD PARTY

We rely on carefully selected third-party providers to help us deliver our services, including:

Courier companies for deliveries.
Payment providers to process payments securely.
Analytics & search engine providers (e.g., Google) for site improvement.
Marketing tool providers for targeted promotions.
Performance marketing providers for product recommendations.
IT/technology providers like Shopify for hosting and data security.

By logging into our site via Google or Facebook, you grant us access to limited data per your account settings on those platforms.

HOW LONG WILL mh12marketplace.com USE MY INFORMATION FOR?

We retain your data for as long as you have an account, and for a reasonable period afterward in case of queries, disputes, or claims. You may request data deletion anytime by contacting us at help@mh12marketplace.com or 📞 8010845077.

YOUR RIGHTS

If you are an Indian resident, you have the right to access, correct, and request deletion of your personal information. You can exercise these rights by contacting us at:
📧 help@mh12marketplace.com
📞 8010845077

TRADEMARK

MH12 Marketplace brand name and logo are registered trademarks of MH12 Marketplace.